Important Message
Dear Spine & Brain Group patients:
I have been honored to provide care to the Central Wisconsin community these past 14 years through my clinic, Spine and Brain Group, S.C. I have appreciated your trust in me as your physician and the opportunity to provide you care. Today, however, I’m writing to let you know that as of August 6, I will no longer be available to take care of your medical needs. Our clinic will stop providing patient care as of that date. We will no longer be scheduling any appointments or surgeries. We are exploring new business models that may allow us to provide care for our community again in the future.
In the meantime, please arrange to have another physician take over your care. Often, a provider directory from your health plan (or health insurance company) is a good resource to locate physicians who are “in-network” with your health benefits plan. Our office is not able to provide guidance as to which providers are contracted with various health plans.
If you have a question concerning your care or the transition of your care to a new physician, please call us as soon as possible. As always, if you believe you may be experiencing a medical emergency, dial 9-1-1 or go to an emergency department of a nearby hospital.
Please see the additional information sheet regarding how your medical records may be accessed after August 6, 2021.
Thank you for the privilege of being your physician.
Yours very truly,
Christopher MacKay M.D.
Medical Records Information:
Effective August 6, 2021, we have retained Cariend, a medical records custodian, to store and manage the records for the next 10 years. Cariend is not a medical provider and does not handle billing or referrals for the closed practice. Requestors should be prepared to complete the Records Release Authorization Form and provide a copy of government issued identification, as required by the HIPAA laws. The fastest way to process requests for copies of medical records is to visit Cariend’s website and submit your contact information at the link below – you will then be sent an email with instructions to securely upload your authorization form and ID:
https://www.cariend.com/request-records/
Cariend support can be reached by phone at 404-991-7080.
If you prefer to mail your documents:
Cariend ROI
PO Box 1866
Thomasville, GA 31799-1866
If you have questions about the process, Cariend can also be contacted via email at Request@Cariend.com however, you should not send sensitive personal information or request documents through email.
